Starting point
The important information for facility walkthroughs existed only as an attachment designed for printing. Reading it on a phone meant constant pinching and zooming.
Case file FWS-CS-0808 of 20Soft services providers
Setting facility walkthroughs free from the PDF
What changed
Day to day with facility walkthroughs, staff answer questions with a link to the exact section instead of an attachment. Visitors read on any device, and nothing has been taken away from those who like print.
File card
- Client
- Healthcare premises support services
- Region
- Naperville, Illinois
- Team
- 17 staffone locally managed operation
- Timeline
- 25 working daysafter content approval, including staff review and handover
- Features
- 4 used
01Before
Where it started, and what was in the way
The problem
For facility walkthroughs, there were no direct links to individual answers, just one long attachment. A thirty-second question required a three-megabyte reply.
02Build
What we built
Content on maintenance coverage and site access requirements was restructured as accessible sections with descriptive headings and direct links. A print version remains available by choice, not by force.
- 01HTML reference pagesPages that open instantly
- 02Descriptive headingsPages that open instantly
- 03Section linksPages that open instantly
- 04Printable summaryPages that open instantly
03Timeline
How long it took
Start
Content approved
25 working days
Finish
Staff review and handover
As recorded for this project: 25 working days after content approval, including staff review and handover.
04After
What changed afterwards
Day to day with facility walkthroughs, staff answer questions with a link to the exact section instead of an attachment. Visitors read on any device, and nothing has been taken away from those who like print.
In the client's words
Our facility walkthroughs material was always sound; the format was the obstacle. As pages, it finally does its job.
Next step
Want your walkthrough requests to arrive like this?
Book a 30-minute demo and we look at how inquiries reach your team today. Plans from $137 a month, the $797 build fee invoiced only after launch.
05Queries
Questions about this project
How long did this project take?
25 working days after content approval, including staff review and handover.
Which parts of the site did the work use?
HTML reference pages, Descriptive headings, Section links, Printable summary. They sit within pages that open instantly, which every plan includes.
Why is the client not named?
Case studies on this site identify each client by type and region only, here a healthcare premises support services in Naperville, Illinois. The quote is from Hussein Jaffer, scheduling supervisor, published with permission.
Could the same work be done for our company?
Yes, if it fits how your inquiries arrive. Plans run from $137 a month plus a $797 build fee invoiced only after launch. Book a demo and we look at your current site with you.
06Cross-reference
Related case files and services
More case files
- FWS-CS-11Local answers for facility walkthroughs inquiriesSchool site services provider, Cedar Rapids, Iowa
- FWS-CS-03The facility walkthroughs questions, answered properlyHospitality venue facilities contractor, Sioux Falls, South Dakota
- FWS-CS-09Retiring the duplicate facility walkthroughs pagesHotel back-of-house maintenance contractor, St. Petersburg, Florida
Services behind this work
- Facilities management SEOSearch visibility built through named service and location pages, weekly researched articles and technical performance, never invented metrics.
- Facilities management website redesignMoving your facilities management site to a documented, fast, managed build without losing the ranking your current pages have earned.
- Websites for soft services providersA soft services provider usually runs several distinct service lines under one roof, so the site needs to let a buyer evaluate grounds maintenance separately from pest control rather than bundling everything into one generic services page.
Close of file
See it built for your service lines
A live walk-through, on your screen, from $137 a month plus a $797 build fee invoiced only after launch.