Starting point
Everything about facility walkthroughs was organized for desktop browsing. On smaller screens the route to an inquiry was buried under introductory text.
Case file FWS-CS-0202 of 20Hard services maintenance
A phone-friendly route into facility walkthroughs
What changed
For facility walkthroughs, a visitor can go from the overview to a relevant inquiry without doubling back through the menu. Staff also have one tidy page to share when helping someone away from a desk.
File card
- Client
- Public building maintenance contractor
- Region
- Burlington, Vermont
- Team
- 14 staffone locally managed operation
- Timeline
- 15 working daysafter content approval, including staff review and handover
- Features
- 4 used
01Before
Where it started, and what was in the way
The problem
Day to day with facility walkthroughs, people gave up partway through the menu or called simply to ask where things were. Even the team struggled to direct someone to the right page without a desktop in front of them.
02Build
What we built
The mobile structure was flattened into a short path: an overview, maintenance coverage and site access requirements and a prominently labeled inquiry button. Sections were resequenced to match the questions people ask first.
- 01Mobile navigationPages that open instantly
- 02Short page sectionsPages that open instantly
- 03Visible contact actionBuilt for this client
- 04Readable text sizingPages that open instantly
03Timeline
How long it took
Start
Content approved
15 working days
Finish
Staff review and handover
As recorded for this project: 15 working days after content approval, including staff review and handover.
04After
What changed afterwards
For facility walkthroughs, a visitor can go from the overview to a relevant inquiry without doubling back through the menu. Staff also have one tidy page to share when helping someone away from a desk.
In the client's words
Directing someone to facility walkthroughs used to mean describing the menu over the phone. Now it is one link and one sentence.
Next step
Want your walkthrough requests to arrive like this?
Book a 30-minute demo and we look at how inquiries reach your team today. Plans from $137 a month, the $797 build fee invoiced only after launch.
05Queries
Questions about this project
How long did this project take?
15 working days after content approval, including staff review and handover.
Which parts of the site did the work use?
Mobile navigation, Short page sections, Visible contact action, Readable text sizing. They sit within pages that open instantly, which every plan includes.
Why is the client not named?
Case studies on this site identify each client by type and region only, here a public building maintenance contractor in Burlington, Vermont. The quote is from Yash Malhotra, service delivery coordinator, published with permission.
Could the same work be done for our company?
Yes, if it fits how your inquiries arrive. Plans run from $137 a month plus a $797 build fee invoiced only after launch. Book a demo and we look at your current site with you.
06Cross-reference
Related case files and services
More case files
- FWS-CS-04Receipt, next step, reassurance for facility walkthroughsWarehouse facilities maintenance team, Springfield, Missouri
- FWS-CS-12Demonstrating facility walkthroughs rather than declaring itDistribution hub maintenance team, Albuquerque, New Mexico
- FWS-CS-13Structured facility walkthroughs inquiries while the office sleepsLeisure center maintenance company, Provo, Utah
Services behind this work
- Facilities management website designA custom-coded website for facilities management companies, built around a documented service level ledger instead of generic service copy.
- Facilities management website developmentCustom-coded website development for facilities management companies: fast pages, structured service level data and CRM-connected enquiry forms.
- Websites for hard services maintenanceA hard services contractor is judged on planned preventive maintenance discipline and reactive response time, so the site needs separate pages for each trade rather than one page claiming all of them.
Close of file
See it built for your service lines
A live walk-through, on your screen, from $137 a month plus a $797 build fee invoiced only after launch.