Starting point
Everything about facility walkthroughs depended on one form working perfectly. What visitors should do if it failed was never written down.
Case file FWS-CS-1919 of 20Grounds and landscaping
A tested fallback for facility walkthroughs contact
What changed
With facility walkthroughs, the plan for a bad day is written down and tested.
File card
- Client
- Business park maintenance company
- Region
- Knoxville, Tennessee
- Team
- 5 staffone locally managed operation
- Timeline
- 20 working daysafter content approval, including staff review and handover
- Features
- 4 used
01Before
Where it started, and what was in the way
The problem
When it comes to facility walkthroughs, visitors hitting an error scavenged the footer for alternatives. Staff had no routine check, so a failed form could go unnoticed for days.
02Build
What we built
The contact page now presents an alternative method, a meaningful error message and the details worth including in any follow-up. Delivery checks cover the fields for property use, floor area and service schedule and the exact destination the live form uses.
- 01Alternative contact methodEnquiries into your CRM
- 02Useful failure messageBuilt for this client
- 03Form delivery checkEnquiries into your CRM
- 04Staff escalation contactEnquiries into your CRM
03Timeline
How long it took
Start
Content approved
20 working days
Finish
Staff review and handover
As recorded for this project: 20 working days after content approval, including staff review and handover.
04After
What changed afterwards
With facility walkthroughs, the plan for a bad day is written down and tested.
In the client's words
I asked what happens when the facility walkthroughs form fails, and the answer became a feature. That is the right response to that question.
Next step
Want your walkthrough requests to arrive like this?
Book a 30-minute demo and we look at how inquiries reach your team today. Plans from $137 a month, the $797 build fee invoiced only after launch.
05Queries
Questions about this project
How long did this project take?
20 working days after content approval, including staff review and handover.
Which parts of the site did the work use?
Alternative contact method, Useful failure message, Form delivery check, Staff escalation contact. They sit within enquiries into your crm, which every plan includes.
Why is the client not named?
Case studies on this site identify each client by type and region only, here a business park maintenance company in Knoxville, Tennessee. The quote is from Jocelyn Dalrymple, operations coordinator, published with permission.
Could the same work be done for our company?
Yes, if it fits how your inquiries arrive. Plans run from $137 a month plus a $797 build fee invoiced only after launch. Book a demo and we look at your current site with you.
06Cross-reference
Related case files and services
More case files
- FWS-CS-17Separate doors for new and returning facility walkthroughs contactsIndustrial estate facilities contractor, Stamford, Connecticut
- FWS-CS-01Making the first response to facility walkthroughs countBlock management and facilities firm, Provo, Utah
- FWS-CS-02A phone-friendly route into facility walkthroughsPublic building maintenance contractor, Burlington, Vermont
Services behind this work
- Facilities management website developmentCustom-coded website development for facilities management companies: fast pages, structured service level data and CRM-connected enquiry forms.
- Facilities management website redesignMoving your facilities management site to a documented, fast, managed build without losing the ranking your current pages have earned.
- Websites for grounds and landscapingA grounds and landscaping contractor serving commercial accounts needs a site that reads accurately across every season, with snow and ice management as prominent as mowing and planting.
Close of file
See it built for your service lines
A live walk-through, on your screen, from $137 a month plus a $797 build fee invoiced only after launch.