Starting point
The previous site arrived without instructions. Maintaining the facility walkthroughs pages relied on the continued availability of one external person.
Case file FWS-CS-2020 of 20Integrated facilities management
Keeping facility walkthroughs maintainable after launch
What changed
Day to day with facility walkthroughs, maintenance knowledge is written down and owned internally. Cover during absence is a reading exercise, not an interview with former staff.
File card
- Client
- Office campus services contractor
- Region
- Naperville, Illinois
- Team
- 8 staffone locally managed operation
- Timeline
- 25 working daysafter content approval, including staff review and handover
- Features
- 5 used
01Before
Where it started, and what was in the way
The problem
For facility walkthroughs, staff avoided routine changes because nobody could say who approved them or how to check them. Staleness was safer than error.
02Build
What we built
Documentation delivered with the site covers the page inventory, how to request updates, who to contact and a short exercise walking the path to a walkthrough arranged by the account team. An owner and backup are assigned for maintenance coverage and site access requirements.
- 01Page inventoryClient portal for every request
- 02Maintenance notesClient portal for every request
- 03Backup reviewerClient portal for every request
- 04Form check instructionsEnquiries into your CRM
- 05Support contactsBuilt for this client
03Timeline
How long it took
Start
Content approved
25 working days
Finish
Staff review and handover
As recorded for this project: 25 working days after content approval, including staff review and handover.
04After
What changed afterwards
Day to day with facility walkthroughs, maintenance knowledge is written down and owned internally. Cover during absence is a reading exercise, not an interview with former staff.
In the client's words
The facility walkthroughs pages are useful, but it is the notes that let us run them confidently. Someone else can step in for me without a single guess.
Next step
Want your walkthrough requests to arrive like this?
Book a 30-minute demo and we look at how inquiries reach your team today. Plans from $137 a month, the $797 build fee invoiced only after launch.
05Queries
Questions about this project
How long did this project take?
25 working days after content approval, including staff review and handover.
Which parts of the site did the work use?
Page inventory, Maintenance notes, Backup reviewer, Form check instructions, Support contacts. They sit within client portal for every request and enquiries into your crm, which every plan includes.
Why is the client not named?
Case studies on this site identify each client by type and region only, here a office campus services contractor in Naperville, Illinois. The quote is from Gloria Edgerton, helpdesk supervisor, published with permission.
Could the same work be done for our company?
Yes, if it fits how your inquiries arrive. Plans run from $137 a month plus a $797 build fee invoiced only after launch. Book a demo and we look at your current site with you.
06Cross-reference
Related case files and services
More case files
- FWS-CS-10Guiding facility walkthroughs visitors to the right doorUniversity campus facilities provider, Fort Wayne, Indiana
- FWS-CS-15Keeping old facility walkthroughs links alive after a rebuildOffice facilities management company, Sioux Falls, South Dakota
- FWS-CS-18Evidence for facility walkthroughs content decisionsMixed-use building facilities company, Durham, North Carolina
Services behind this work
- Facilities management website redesignMoving your facilities management site to a documented, fast, managed build without losing the ranking your current pages have earned.
- Facilities management website developmentCustom-coded website development for facilities management companies: fast pages, structured service level data and CRM-connected enquiry forms.
- Websites for integrated facilities managementAn integrated facilities management firm sells the absence of multiple vendors, so the site has to explain the single point of contact model clearly before it lists the dozen services that sit underneath it.
Close of file
See it built for your service lines
A live walk-through, on your screen, from $137 a month plus a $797 build fee invoiced only after launch.